Author(s): The Annie E. Casey Foundation
Published: Sept. 5, 2018
“The five-step process described in this paper comes from On the Frontline, the Annie E. Casey Foundation’s three-year effort to measurably improve the leading edge of the child welfare workforce: its child protection staff, including investigations caseworkers and supervisors.
When Casey’s On the Frontline work began, the Foundation and its partners invested significant time and energy in research and experimentation aimed at strengthening agency personnel. We wanted to drive down turnover and vacancy rates, help caseworkers make better decisions (we’ll publish more on that soon) and use data to track our results. Our goal was to identify the workplace activities most likely to improve organizations.
The steps described in this paper were articulated, tested and evaluated in partnership with the two forward-thinking agencies that took part in On the Frontline, Ohio’s Cuyahoga County Division of Children and Family Services and Colorado’s Jefferson County Division of Children, Youth and Families. The steps can be used in state systems, with the obvious difference that your success in hiring and retaining the right people in state agencies will depend on your ability to work across larger organizations and, often, state civil service agencies.”