Making Critical Decisions: A Practical Guide for Nonprofit Organizations


Roberta M. Snow, Paul H. Phillips
237 pages. $40 hardcover or e-book.

For nonprofits facing “novel and critical situations,” two consultants borrow management methods from business. They describe the due diligence process in which decision-makers study their organization to assess the best outcome for committing funds. A decision matrix tool – a grid for scoring various criteria – is used to examine each stage, from determining a new idea’s feasibility to designing a pilot project, implementing it, and cutting back. Two case studies demonstrate the process: determining what service to cut from a health clinic during a budget shortfall, and which university satellite facility to close when enrollment decreases. This useful guide is a mini-course that customizes key planning concepts for nonprofits. (877) 762-2974,



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