When I worked my first shift at a residential treatment center nearly 30 years ago, I was provided a set of keys and told to observe the veteran workers in order to learn my job as a youth-care worker. As I tried to imitate those other workers, I found that their style didn’t necessarily fit me, but I didn’t know what I should do instead. I don’t remember much training specific to my job, so I tried my best to do what I understood my job to be: enforce rules, follow the program and make sure . . .
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