Class Action?

In 1980, attorney Marcia Lowry led the American Civil Liberties Union (ACLU) to
court against New Mexico for failing to properly serve children in its child welfare system. It appears to have been the first such suit against a state system – and a portent of things to come.

A quarter-century later, Lowry and a nonprofit she founded, Children’s Rights (CR), have brought similar suits against six other states and six local governments. The question is, what does she have to show for it?

Did Lowry launch a new strategy that has improved the lives of kids in child welfare systems, or create a lot of high-priced work for attorneys while making it harder for child welfare workers to do their jobs?

The lawsuits have “definitely focused people’s attention and generated some energy,” says Bob McKeagney, vice president of program operations for the Child Welfare League of America (CWLA), and former head of Maine’s child welfare system. “But in most situations, they have proved to be debilitating and demoralizing to the departments themselves.”

“Litigation should be a last resort,” says Lowry. “But it does produce results.”

Those results include more spending on child welfare and smaller caseloads in several of the jurisdictions that Lowry has sued. But the lawsuits have also soaked up financial and staff resources that agencies say they could have been better spent elsewhere, including millions of dollars in legal fees that the agencies have paid to Lowry’s group to settle the lawsuits.

The System on Trial

Class-action lawsuits have become standard practice in the United States, sometimes forcing significant overhauls in social services, such as those for the mentally ill. Back in 1980, the strategy looked promising for overhauling child welfare agencies.

Three years after that first lawsuit by Lowry and the ACLU – filed against what is now New Mexico’s Children, Youth and Families Department (CYFD) – the state signed a consent decree to improve its system, under court supervision.

Then the case got mired in the kind of legal merry-go-round that is common for such decrees and has prompted some one-time supporters of the lawsuits to question their value. New Mexico struggled to comply. Lowry took the state to court again. The state agreed to reach certain benchmarks in order to be released from court supervision. Continued noncompliance prompted Lowry and CR to file a contempt charge in 1995, which ended with a court dismissing the entire case – until four years later, when that decision was reversed.

Nearly 25 years after it began, the case rolls on.

Now the plaintiff in the case is CR, which Lowry formed in 1995 to focus on the kind of child welfare litigation that she had handled as head of the ACLU’s Children’s Rights Project.

Lowry and CR have sued six other states (Connecticut, Florida, New Jersey, New York, Tennessee and Mississippi) and six cities or counties (DeKalb and Fulton counties in Georgia, and Philadelphia, Milwaukee, Kansas City, Mo., and Washington, D.C.).

Other states, including Utah, Alabama, Illinois and Washington, have been sued by groups such as the Youth Law Center and the Bazelon Center for Mental Health Law, both based in Washington, D.C.

Lowry says her organization conducts at least a year of investigation before filing a lawsuit, speaking with nonprofit advocates, caseworkers, agency managers, juvenile court judges and people in the mental health system. She says she recalls just two cases in which such an investigation did not lead to a lawsuit.

Each defendant has settled, except for one. Washington, D.C., went to trial and lost. Connecticut settled in 11 months; New York, in 13 years.

For all sides involved in such cases, the rightness or wrongness of the claim is only part of the battle. Equally important is how much it costs to fight. From 1996 to 2002, CR spent $14.5 million on its programs, predominantly litigation, while taking in $16.3 million in revenue, according to its federal tax returns.

Most of its revenue is listed as “attorney’s fees.” Much of the money is recouped from the jurisdictions being sued. Only certain lawyer-related costs can be charged to the state, says Lowry – mostly what is spent during discovery and trial.


The enduring nature of the cases has left many in the field asking whether the lawsuits are more trouble than they’re worth.

“I’ve been involved with New Mexico over the years in a consulting capacity, and they have all the same problems now, just years older,” says McKeagney of the CWLA.

Even the media attention is not always helpful, McKeagney says. “People in the field are being criticized and generally feel like they are in a no-win situation,” he says. “That is not a good environment to work in.”

One thing officials must do to turn around a child welfare system, McKeagney says, is make its problems part of the public dialogue. But publicly admitting failure creates legal problems.

“They might want to reach out to the community, but the attorney general will say, ‘Don’t admit anything.’ ” McKeagney says.

Critics also say the suits focus too much on resources, such as getting more caseworkers or funding, without addressing fundamental breakdowns in the agencies’ philosophy, structures and procedures.

“If you don’t change management behavior and don’t base [the system] on effective intervention practices, you will get more money and the same results,” says Tom Morton, president of the Child Welfare Institute, an Atlanta-based technical assistance provider to state and local child welfare agencies.

“I think you’d be hard put to look at states that have been sued and say there has been substantial improvement in critical outcome measures for kids,” he says. “Time in care, adoption placements, the reduction of kids exiting to independent living, [better] permanency planning – they haven’t really been helped.”

Meanwhile,say McKeagney and Morton, the lawsuit forces the agency to allocate hours and money to reviewing case files and preparing a defense. Assuming it does not beat CR, the state will almost certainly be paying a large sum of the nonprofit’s legal expenses.

Morton favors the type of settlement reached in Alabama, which was sued by the Bazelon Center in 1989. He says that 1991 settlement allowed the state’s Division of Family and Children’s Services to pursue broad reform agendas without continually reporting to the courts or meeting a host of numeric requirements.

Conversely, he looks at the Connecticut settlement with CR, where Lowry’s group “had very tight control and monitoring and was really focused on numbers,” such as caseworker hiring. Connecticut now has a “brand-new exit plan” to get out of court supervision, “but only after 10 years.”

Lowry’s reaction to criticisms that the lawsuits are ineffective? “Anyone who would say that must be an uninformed person,” she says.

She says that in every system she has sued, “the amount of money spent on child welfare has increased substantially. In Connecticut, it quadrupled. New Jersey has committed itself to increasing spending by $320 million over the next two years. … There’s no question that the pressure of litigation has caused significant changes.”

Connecticut confirms that its child welfare spending rose from $150 million in 1991 (when CR sued) to $600 million last year. New Jersey actually plans to spend $320 million over three years, not to increase spending by that amount, says state Department of Human Services spokesman Andy Williams.

As CR claims on its website, caseloads are down in Milwaukee (from about 100 per worker to 11), and Tennessee has added more than 350 caseworkers. It’s impossible to tell if such changes would have taken place without the lawsuits or with a different legal strategy.

What is clear is that the litigation is expensive for the states. Case in point: In its ultimately losing fight against CR, New Jersey spent $1.2 million in private attorneys’ fees and $1.2 million for expert work done by the CWLA (much of it case reviews), according to The Philadelphia Inquirer. And as part of the consent decree, Lowry says, the state paid CR $1.6 million to cover its costs.

Lowry says the states repeatedly rebuff her attempts to lower costs for both sides by hiring an independent third party to review the agencies’ cases. “We ask every time for a joint reviewer,” says Lowry. “In each instance the state refused, and re-did work the we had already done.” In New Jersey, she says, CR paid just $300,000 for such a review.

New Strategy

The litigator concedes that her own legal strategy hasn’t always focused on the best outcomes. “At first, we thought too narrowly as lawyers,” Lowry says. “We looked for and asked for things that involved more process, more supervision.”

Today, the strategy at CR is to litigate, then distance itself from the implementation process. The key tool has been an outside panel empowered to evaluate and consult on measures stipulated in settlements.

The authority of the panels varies. Under the 1999 settlement with New York state, a panel for New York City essentially shadowed the reform process, assisting when asked. In Tennessee, the panel must approve many of the decisions made by the Department of Children’s Services.

The panels, funded partly by the Annie E. Casey Foundation, have made a big difference to some in the field. Before the New York case, the Casey foundation watched from the outside and was “almost uniformly disappointed in results that the lawsuits had achieved,” says senior associate John Mattingly. With the exception of Bazelon’s Alabama case, Mattingly says, “they tended to grind on forever and yielded little changes.”

Child Welfare Group Director Paul Vincent, who served as the head of the Alabama system during its lawsuit and as a member of the panels in New York and Tennessee, agrees that the New York model was the turning point in Lowry’s efforts.

“Before that, it was very compliance-driven,” he says of reform demands imposed on child welfare agencies by the plaintiff’s lawyers. He says the panels essentially put in place diplomats with prominence in the field to work with former courtroom combatants. Vincent’s nonprofit consults with child welfare systems on improving their practices.

But Jerome Miller, a veteran child welfare administrator and reformer who ran Washington, D.C.’s, system after CR got it placed under court control, says “a system will never be reformed by lawyers.” He thinks the reformers contracted to help turn things around, including the Annie E. Casey Foundation and the Child Welfare Institute, won’t fare much better.
“There’s almost a circuit of reformers now,” says Miller, co-founder of the National Center on Institutions and Alternatives. “They go from state to state, like groups that help after natural disasters. But you don’t see much in their track record.”

A child welfare director could use a court mandate to get more government funding, Miller says, but money doesn’t necessarily improve systems. In Washington, he says, “I was told my budget would be around $50 million [in 1995]. It ended up being $100 million. Now, D.C. is pushing close to $200 million. I’d like to see where it’s all going.”

Another Way

Some hope that changes now under way in Washington will help to make the lawsuits moot.

The problem is that the way federal child welfare funding works, “there is no incentive to encourage states to run organizations at a top level,” says Susan Orr, associate commissioner of the Children’s Bureau in the Administration for Children and Families, a division of the U.S. Department of Health and Human Services.

“Moving kids toward permanency makes them ineligible to claims by the state, which lowers funding eligibility,” she notes. “Not moving kids toward permanency, however, can ultimately lead to [financial] penalties.” A lawsuit, she says, cannot change such fundamental structural problems.

Some in Washington believe two pieces of legislation can. The Child Safe Act and a foster care proposal by President Bush, both now in congressional committees, seek to make dollars going to the state for child welfare more flexible. (See story, page 29). Freer spending, proponents say, is the best way to enable states to fix what is wrong.

If flexible funding is the carrot in helping to reform state systems, Orr says, the agency’s new Child and Family Services Reviews (CFSR) might serve as a stick. With the first round of reviews of child welfare systems completed, each state has begun drafting a Program Improvement Plan.

Orr says many states are using their plans to persuade legislators that improving services and hiring more caseworkers are less costly than the alternative: federal financial penalties for failing to reach the goals of the plans.

Lowry, who along with a number of her adversaries is critical of the standards set in the CFSR, says that letting states take flexible grants instead of entitlements will eliminate the few federal minimum standards that already exist.

She says the federal government should set more standards of practice, such as caseload limitations and training requirements. “The federal government has remarkably few standards for child welfare, when you compare it to, say, the weight of trucks on highways,” Lowry says dryly.

Until that changes in her eyes, Lowry and Children’s Rights will be waiting on the courthouse steps.

Lawsuit Settlement Dictates Foster Care Reforms

A six-year court battle has ended with a settlement that aims to significantly reform Washington state’s foster care system.

The agreement involves a class-action lawsuit, brought by foster parents against the state Department of Social and Health Services (DSHS), which argued that children were “shuttled from one foster home to another, received inadequate mental health care, and suffered other conditions that were harmful to their emotional and psychological health,” according to the National Center for Youth Law (NCYL). The nonprofit NCYL, based in Oakland, Calif., and Columbia Legal Services joined local attorneys in pursuing the case.

The settlement, reached July 31, requires the state to make progress in numerous areas, including: stable placement of children, mental health screening and treatment, foster parent training and support, safe and appropriate placement, sibling placement and adolescent services.

An independent five-member panel of child welfare experts will oversee implementation of the agreement, which will be enforced by the state Superior Court. The panel will include a public child welfare administrator, a child welfare researcher and a children’s mental health expert.

The reform process is to begin immediately but may take up to seven years. Contact: NCYL (510) 835-8098,


Marcia Lowry, Executive Director
Children’s Rights
404 Park Ave. South, 11th Floor
New York, NY 10016
(212) 683-2210,

Robert McKeagney, Vice President
Child Welfare League of America
440 First St. NW, Third Floor
Washington, DC 20001
(202) 638-2952,

Tom Morton, President
Child Welfare Institute
3950 Shackleford Rd., Suite 175
Duluth, GA 30096
(770) 935-8484,

Paul Vincent, Director
Child Welfare Group
2033 E. Second St.
Montgomery, AL 36106
(334) 264-8300,


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