Silver, Case History
American Society of Business Publication Editors, 2007
“Then La Paloma [Family Services] did something unusual: It turned its dilapidated property into such an asset that the neighbors now see it as a key to their community’s future. Where the locals once saw the place as a symbol of neighborhood decline, today the property is a regular gathering place for the neighborhood association, Boy Scouts and the police.
“Employees rarely quit; kids rarely flee.”
From “Winning Over the Neighbors”