Performance Measurement: Getting Results

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The Urban Institute

The Urban Institute Press has released a second edition of its step-by-step explanation of how to obtain and analyze outcome data in order to measure the results and efficiency of services and programs. The book includes more than 80 exhibits, including checklists for collecting, processing and assessing outcome information. Some exhibits lay out general themes, such as categories of outcomes and ways to segment data. Others showcase performance-measurement practices, such as neighborhood ratings, from various agencies. $34.50. 342 pages. (877) 847-7377,